Seoreh Privacy Policy
Last Updated: July 2026
1. Introduction
Welcome to Seoreh ("Seoreh," "we," "our," or "us"). Seoreh is a digital healthcare platform connecting patients, healthcare professionals, pharmacies, laboratories and healthcare service providers through a secure digital ecosystem. We are committed to protecting personal information in accordance with applicable laws and standards, including the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) of the European Union, applicable United States privacy laws (including HIPAA where applicable to covered entities and business associates), Apple App Store Privacy Requirements, Google Play Data Safety Requirements, and other applicable healthcare and data protection laws in jurisdictions where Seoreh operates. By using Seoreh, you acknowledge this Privacy Policy and consent to the collection, use, disclosure and processing of your information where consent is the lawful basis for processing.
2. Information We Collect
We may collect personal information (name, date of birth, gender, contact details, address, identification where legally required), healthcare information (medical history, prescriptions, consultation records, laboratory results, allergies, medications and uploaded health documents), professional information for healthcare providers and pharmacies (registration, licensing, practice and payment details, verification documents), and technical information (device details, IP address, operating system, app usage and location where permitted).
3. How We Use Your Information
To provide healthcare services, facilitate consultations, manage appointments, verify healthcare professionals, process prescriptions, improve our services, detect fraud, comply with legal obligations, provide customer support and protect users and the platform.
4. Legal Basis for Processing
Where required, processing is based on consent, contractual necessity, legal obligations, legitimate interests, protection of vital interests and, where applicable, the provision of healthcare or public health purposes under relevant laws.
5. Sharing of Information
We may share information with healthcare professionals, pharmacies, laboratories, payment providers, technology partners acting under contractual safeguards, and regulatory authorities where legally required. We do not sell personal information.
6. International Data Transfers
Where personal information is transferred across borders, Seoreh implements appropriate safeguards such as contractual protections, adequate security measures and other lawful transfer mechanisms required by applicable law.
7. Data Security
Seoreh uses encryption in transit and at rest where appropriate, secure authentication, role-based access controls, audit logging, continuous monitoring and secure cloud infrastructure. While no system is completely secure, we maintain industry-standard safeguards.
8. Your Rights
Depending on applicable law, you may access, correct, delete, restrict or object to processing, withdraw consent where applicable, request data portability and lodge complaints with the relevant supervisory authority.
9. Data Retention
Information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Healthcare records may be retained for periods required by applicable healthcare laws.
10. Children's Privacy
Services involving minors require parental or legal guardian consent where required by law.
11. Cookies and Analytics
We use essential cookies, security cookies, performance analytics and usage analytics. Users may manage preferences through browser or device settings where available.
12. Third-Party Services
Third-party integrations are governed by their own privacy policies. Seoreh carefully selects providers but is not responsible for their independent privacy practices.
13. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available within the application and on the official website.